FAQ
Our hotel's FAQ section includes important information about our services and policies. It covers frequently asked questions from guests, such as booking procedures, cancellation policies, check-in and check-out times, and details about available amenities. The aim is to provide clear and prompt answers to help guests plan their stay smoothly and ensure a comfortable and enjoyable experience.
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Services
1 Are there rooms that can be combined?
Yes, interconnected rooms are available at the hotel. Please contact the reservation desk for more information.
2 Can I rent a car while staying at the hotel?
Yes, car rental service is available at the hotel. Please contact the hotel's guest relations service for assistance, or you can reach out to a travel agent.
3 How can I view special offers?
You can view our rooms by visiting our website.
4 Can I book local excursions through the hotel?
Our guest services team at the hotel will be happy to assist you in booking a trip of your choice. Please contact the guest relations department upon arrival at the hotel.
Beach
1 What is the distance between the hotel and the beach?
The beach is just about 200 meters from the hotel and can be reached within a 5-minute walk.
2 Is there a private beach at the hotel, or is it a public beach?
We have a private beach exclusively for our guests. Hotel guests can enjoy the facilities and services designated for them at this beach.
3 Does the hotel provide additional services at the beach, such as loungers and umbrellas?
Yes, the hotel provides free loungers and umbrellas for all guests. You can also order drinks and snacks from our beach service.
4 Is the beach suitable for families and children?
Yes, the beach is suitable for families and children. There is a designated area for kids with shallow water play equipment, and the beach is kept safe and clean at all times.
Terms and conditions
1 What is your hotel's policy regarding pets?
We apologize, but pets are not allowed.
2 What is your policy regarding children?
Children up to 4 years old can stay with their parents for free. Children over 4 years of age are subject to an additional charge for an extra bed. Children under 12 years old stay for free in one-bedroom, two-bedroom, three-bedroom, and four-bedroom suites and apartments, within the maximum occupancy limits for each room type.
3 What is the standard check-out time at the hotel?
The standard check-out time is 12:00 PM.
4 What is the standard check-in time at the hotel?
The standard check-in time is 3:00 PM.
Hotel
1 Can I see photos of the rooms or a specific type of room?
Yes, you can view our rooms by visiting our website. Alternatively, you can email us for more requests to see photos of the rooms.
You can view the rooms at Beach Resort by visiting our website: [website URL]. You can also email us at: [email address].
You can view the rooms at Fujairah Beach Resort by visiting our website: [website URL]. You can also email us at: [email address].
2 How can I request high-resolution photos and/or a press kit for your hotels?
You can contact the Public Relations Department via email, by phone in the [phone number]
3 Where will other hotels in the Visitor Group also be opening?
Address Hotels & Resorts has extensive plans for the future, including the opening of a number of hotels in Egypt, Morocco, and Turkey, which will be announced soon.
4 Is your mailing list and database secure and confidential?
Yes, our database is secure and confidential.
Payment
1 Are there additional fees when paying with a credit card?
No, the hotel management does not charge any additional fees for credit card payments. The price confirmed at the time of booking is the final amount you will pay.
2 Can I pay for my stay upon arrival at the hotel?
Yes, you can pay for your stay upon arrival at the hotel. We recommend booking in advance to ensure room availability, and you can settle the bill at check-in.
3 How can I obtain corporate rates at the hotel?
Please contact our sales team by emailing us at [email address] or by calling us at [phone number]. .
To contact the hotel, please email us at [email address] or call us at [phone number].
4 ما هي أنواع البطاقات الائتمانيّة المقبولة في الفندق؟
إنّ البطاقات الائتمانيّة الرئيسيّة كلّها مقبولة، كبطاقات فيزا، وأمريكان إكسبريس، وماستركارد، وجاي سي بي، وداينرز.
لم تجد الإجابة؟
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